Ivrnet Support

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	How to Register and Use Ivrnet Support

Solution This document will walk you through the steps to use our new helpdesk software and submit a ticket for the first time.

You may download a pdf which steps you through the process by CLICKING HERE

First, go on the internet and go to http://support.ivrnet.com

The first time that you come to the site, click on Register
Then fill out the information in the general details, making sure to choose a password you can remember
Click the Register button (you will only have to register once)
Enter your e-mail address and password in the login field on the right side of the screen. If you wish, you may check the box next to 'Remember Me’
Click Login
On the next screen, choose 'Submit a Ticket'
Choose the most appropriate category, then click Next. If you don’t see a category that fits your issue, choose General.
Choose a priority from the 4 options, Low, Normal, High, or Urgent
Enter a message subject. Please be concise and descriptive
Enter the details of your issue. Please give as much detail as possible, as this will allow the Support team to resolve problems as quickly as possible
If you have a file to attach, you may do so by clicking the 'Browse' button
Once you have entered the details of your problem, click Submit
The ticket will be logged in our system under the department you chose, and any responses to the ticket will be automatically e-mailed to you
When you receive an e-mail from helpdesk@ivrnet.com, you may reply directly from your e-mail and any information you send will be appended onto the existing ticket
In the future, when you come back to http://support.ivrnet.com, you will be able to see any outstanding tickets you have submitted, as well as browse our Knowledgebase, and our Troubleshooter. These can be useful tools for resolving problems yourself more quickly
Once you have registered, you can e-mail helpdesk@ivrnet.com directly and a ticket will automatically be created. Any replies to the ticket will be sent to your e-mail address. You may also view the status of any open tickets by visiting http://support.ivrnet.com and signing in with your e-mail address and password that you created