Return a transaction 

Find in Settled Batches, 


search by Last Name or date of transaction. 

Drill into card number by clicking on it, scroll to bottom and choose "Generate Refund",

 adjust amount and scroll to bottom and choose "Process"


There may be an additional setup item to add user permissions regarding refunds being processed

user permissions and settlement settings

These must be setup under Find - User - and RIGHTS - there is an option in there for refunds as well.

This process may have to be completed, if you have remote terminal returns - as those will automatically go to pended status and required a manual Unpend before they would be settled. This is part of their Fraud prevention. You can disable this function via the RIGHTS settings under Find - User - then once this is done - All of the  returns should go straight in to Current Batches.