When you export a report from ITSN V2.1, when you go to open it, it comes up blank or does not work (error message).


Please follow the instructions below, and this should resolve your issue - and your report will then open.


Navigate to your desktop to the file that has been downloaded.

Right-click on the document and select the option for “Properties”.  


A new window will appear:



Click on the button for Unblock, then click OK

Return to the document on the desktop and double-click to open the file as per usual.

You may be presented with the following window, please click Yes to proceed.



That’s it!