This document will contain the history of any service outage or maintenance history that has been posted within the past 3 months.




Resolved July 17 2017 at 11:35 am MT

 - Ivrnet Email Service issues with Rackspace


Since late Thursday some Email Customers experienced an issue that then became a system wide issue with our Email vendor - Rackspace.  Over the weekend, they have worked through a system-wide cleanup to address the after-effects of the high system load experienced last week. The load was the result of an unknown bug that impacted an effort to proactively double system capacity.   This has since been resolved.   They will continue to review the system, and implement further improvements.  Thank you for your patience.  


Ivrnet Customer Care Team


Resolved July 14 2017 at 11:35 pm MT

July 14 2017 at 2:45 pm MT - Ivrnet Telepay phone service disruption


At at 2:45 pm MT, we are experiencing a voice outage ONLY to our Telepay service. ALL other voice services are functioning normal.  The root cause to the Telepay service disruption is based on a large scale SIP trunking issue from our Voice Carrier. Thank you for your patience.  


Ivrnet Customer Care Team


Resolved July 12 2017 at 9:30 pm MT

July 12 2017 from 6:45 pm MT - 9:30 pm MT - Ivrnet phone service disruption


At at 6:45 pm MT, we are experiencing a voice outage to our Calgary, Vancouver and Victoria POP's. ALL other voice services are functioning normal.  The root cause to the service disruption is based on an equipment failure from our Voice Carrier. Thank you for your patience.  


Ivrnet Customer Care Team


Resolved June 29 2017 at 8:35 am MT

June 29 2017 at 8:05 am MT - Ivrnet and Shaw Conferencing Services Outage


As of 8:05 am MT, we are currently experiencing an outage with both of our Conferencing Services. Our team is working right now to restore these services and they should be back up shortly - We will update this page, as soon as we have more information.  Thank you for your patience.

if you wish to be notified via email when service is restored, please send us a ticket to help@ivrnet.com - thank you .


Ivrnet Customer Care Team



Resolved June 15, 2017 10:45 am MT

June 13, 2017  2:53 pm MT - ITSN Online Payment Portal - new look - payment page not working - 


There was an issue with the new look members area and the payment page.  A member could register but could not complete a payment.  This issue has now been fixed. If you have any questions or concerns, please reach out to our Customer Care team directly by emailing us at help@ivrnet.com




Resolved May 19, 2017

May 16, 2017 - Server Maintenance - potential outages on a variety of services - 


Ivrnet performed an emergency/critical server maintenance on our windows servers to stay in front of any exposure to the ransomware exploits recently noted within the Microsoft community.  We would like our customers to be aware that some services may be affected for short term impact but we will do our next to minimize any downtime.


If you have any questions or concerns, please reach out to our Customer Care team directly by emailing us at help@ivrnet.com



Ivrnet Customer Care Team.