KixPay/Elavon Merchant Account for Customers

Q and As for Elavon/Kixpay My Converge Merchant accounts for CUSTOMERS

Be SHA-2 Ready - Reminder – Important Steps to Protect Your Business - Email received from Elavon
If you receive this email notification from Elavon - please continue reading below: This is just a notification that you have to make sure that ...
Thu, 27 Oct, 2016 at 12:42 PM
PCI Compliance Manager - email received - what do I do?
As a new (or existing) customer, you may receive this email after completing your setup with Kixpay - what do I do with it? (Below Screenshot) ...
Thu, 27 Oct, 2016 at 12:41 PM
PCI Compliance Manager -Survey Instructions
PCI Compliance Manager Survey Instructions have been provided to you in two formats: 1 - Below is the quick and easier version to all ...
Mon, 11 Jul, 2016 at 1:00 PM
My Converge Account - Initial Help Docs for Elavon Accounts with Kixpay
attached document
Wed, 27 Jan, 2016 at 3:11 PM
How can I setup additional users for my Elavon/Kixpay Merchant Account?
Please find the attached instructions.
Sat, 6 Feb, 2016 at 9:42 AM
How do I process a refund/return in My Converge - Kixpay/Elavon Merchant Account?
Return a transaction  - Find in Settled Batches, Main, search by Last Name or date of transaction.  Drill into card number by clicking on it, scroll...
Sat, 6 Feb, 2016 at 9:43 AM
My Converge - Voiding a transaction
Voiding one transaction in Converge will not effect the other transactions under the same card number.   Further to that, any transaction that is recogn...
Tue, 9 Feb, 2016 at 7:21 AM
Kixpay Merchant Application Form - FAQs
Our organization does not have one "principal" of the organization. It is a non-profit community association that is run by volunteer elected boar...
Wed, 10 Feb, 2016 at 11:06 AM
Kixpay/Elavon/Converge Batch Settlements Deposits
Batch settlements (Deposits) are auto settled daily by Converge and deposited next day to the merchant account. An email is not sent to the merchant regardi...
Wed, 10 Feb, 2016 at 11:08 AM
Website Requirements for Account Approval
Below are a list of Website Requirements for your Kixpay/Elavon Account Approval. All of these items MUST appear on the organization's website - o...
Wed, 24 Feb, 2016 at 1:34 PM