KixPay/Elavon Merchant Account for Customers

Q and As for Elavon/Kixpay My Converge Merchant accounts for CUSTOMERS

KixPay Merchant Account Support Contact Information
For all support questions on your Kixpay Account, please email
Tue, 24 Oct, 2017 at 1:32 PM
Elavon Merchant Account Customer Care Contact Information
To connect with Elavon Merchant Services directly regarding your account, you can call them at the number provided below.  Please note, you must have your M...
Tue, 24 Oct, 2017 at 1:33 PM
Kixpay Merchant Application Form - FAQs
Our organization does not have one "principal" of the organization. It is a non-profit community association that is run by volunteer elected boar...
Wed, 10 Feb, 2016 at 11:06 AM
Website Requirements for Account Approval
Below are a list of Website Requirements for your Kixpay/Elavon Account Approval. All of these items MUST appear on the organization's website - ...
Wed, 24 Feb, 2016 at 1:34 PM
My Converge Account - Initial Help Docs for Elavon Accounts with Kixpay
Below is a document that you can download that will assist you with the initial setup of your My Converge Account.
Tue, 24 Oct, 2017 at 1:34 PM
How can I setup additional users for my Elavon/Kixpay Merchant Account?
Please find the attached instructions.
Sat, 6 Feb, 2016 at 9:42 AM
How do I process a refund/return in My Converge - Kixpay/Elavon Merchant Account?
Return a transaction  Find in Settled Batches,  Main,  search by Last Name or date of transaction.  Drill into card number by clicking on it, scroll ...
Tue, 24 Oct, 2017 at 1:37 PM
My Converge - Voiding a transaction
Voiding one transaction in Converge will not effect the other transactions under the same card number.   Further to that, any transaction that is recogn...
Tue, 9 Feb, 2016 at 7:21 AM
Kixpay/Elavon/Converge Batch Settlements Deposits
Batch settlements (Deposits) are auto settled daily by Converge and deposited next day to the merchant account. An email is not sent to the merchant regardi...
Wed, 10 Feb, 2016 at 11:08 AM
What is PCI DSS?
You are receiving a notification via email because you have recently signed up with Ivrnet / Kixpay for your Online Credit Card Processing. Since you a...
Mon, 25 Jul, 2016 at 10:11 AM