Safeteam Users X

This will contain help docs on how to use the safeteam system. It will contain help docs and videos for both the Agent, and the Admin roles.

Safeteam: Where do I go to log into the web portal?
Please follow the instructions below on how to log into the Safeteam Web Portal System. Web Link to Log into the system:  https://safeteam.ivrnet.com/ ...
Thu, 22 Feb, 2018 at 10:09 AM
Safeteam Agent Role: How to use the Web Portal for Safeteam
If you are assigned the Role of an AGENT within your Organization for the Safeteam product, the video attached will provide you with a complete overview of ...
Wed, 25 Jul, 2018 at 3:00 PM
Safeteam Admin Role: Getting Started Guide with Safeteam
This video will provide a general overview of the Safeteam system.   The video will take just under 2 minutes to review. (Video is attached as an MP4 fi...
Wed, 25 Jul, 2018 at 3:00 PM
Safeteam Admin Role: Menu Option - Teams tab
This video will provide detailed instructions on how to edit and create New Teams - this process can be found under the TEAMS tab from the main menu. Pl...
Wed, 25 Jul, 2018 at 3:01 PM
Safeteam Admin Role: Menu Option - User - Add New User
This video will provide detailed instructions on how to create or add a new User to the system - this process can be found under the USERS  tab from the mai...
Wed, 25 Jul, 2018 at 3:01 PM
Safeteam: Adding Escalation Hours
When an agent calls into the safeteam system and extends their visit, the system will add the additional time to the original end time and not the time the ...
Mon, 28 May, 2018 at 3:23 PM